Maroleo LLC [ATTORNEY: confirm exact legal entity name]
Effective date: [DATE]
These Terms of Service (“Terms”) are a binding agreement between you and Maroleo LLC (“Maroleo,” “we,” “us,” or “our”) governing your use of the website located at maroleo.com, your Maroleo account, and the services described below (collectively, the “Services”). By creating an account, purchasing a service package, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
You must be at least 18 years old, reside in the United States, and have the legal capacity to enter into contracts to use the Services.
Maroleo provides vehicle-search and price-negotiation consulting services for a flat fee. Depending on the package you purchase, we may help identify vehicles matching your stated preferences, contact dealerships on your behalf, and negotiate proposed pricing — including a proposed “out-the-door” price — for a vehicle you choose to purchase.
Maroleo is not a motor vehicle dealer. We do not sell, buy, own, hold title to, inspect, deliver, or take possession of vehicles. We are not a party to any purchase, lease, or financing agreement. Any vehicle transaction is exclusively between you and the selling dealership (or private seller), and the terms of that transaction are governed by your contract with them, not by these Terms. [ATTORNEY: confirm this service description against auto-broker, buyer's-agent, and vehicle-sales licensing statutes in each state where customers or dealers are located, and adjust the service definition and any required disclosures accordingly.]
Maroleo is not a lender, financial advisor, credit repair organization, insurance producer, or law firm, and nothing in the Services constitutes financial, credit, insurance, tax, or legal advice.
Maroleo works solely on your behalf in providing the Services. We do not accept compensation, referral fees, or other payments from dealerships in connection with your transaction. [ATTORNEY: the customer-facing site currently describes Maroleo as acting as a “fiduciary.” Please advise whether (a) that language should be removed, (b) a defined limited-agency relationship should be established here, or (c) an express disclaimer of fiduciary/agency duties should be included. Options: “Nothing in these Terms creates a fiduciary, agency, partnership, or employment relationship” vs. a defined scope-of-engagement clause.]
Certain features, including purchasing a package, the customer dashboard, and Ideal Ride Pro, require a Maroleo account. You agree to provide accurate, current information; to keep your login credentials confidential; and to notify us promptly of any unauthorized use. You are responsible for activity that occurs under your account. We may suspend or terminate accounts that violate these Terms.
Our current packages and flat fees are listed on the pricing page at the time of purchase. Fees are one-time, flat-rate service fees — never a percentage of your vehicle price — and are charged at checkout through our payment processor, Stripe. You authorize the charge when you complete checkout. Prices may change prospectively; the fee you pay is the fee displayed when you purchase.
Refunds. [ATTORNEY: insert the agreed refund/guarantee policy. Working draft for review: “If we are unable to obtain a proposed out-the-door price at or below the best advertised price you provide for the same vehicle, we will refund your service fee in full upon request. Otherwise, fees become non-refundable once we begin substantive work on your engagement (contacting dealerships, preparing a negotiation plan, or delivering a shortlist). Refund requests must be made within 30 days of purchase.” Confirm against state consumer-protection and prepaid-services rules.]
You are solely responsible for all costs of the vehicle transaction itself, including the purchase or lease price, taxes, registration, title and dealer fees, financing costs, insurance, transport, and inspections.
The quality of our work depends on the accuracy of what you tell us. You agree to provide truthful, complete information about your budget, trade-in vehicle (including condition and any loan payoff), financing situation, and preferences. You — not Maroleo — make all final decisions, including whether to purchase any vehicle, at what price, and on what terms. You are responsible for reviewing and understanding every document you sign with a dealership before signing it, including the final purchase or lease agreement, and for independently verifying the vehicle’s condition, history, title status, and suitability (including by obtaining an independent inspection if you wish).
Vehicle pricing, incentives, and inventory change constantly and are controlled by third parties. While we work hard on every engagement, we do not guarantee that any particular vehicle will be available, that a dealership will agree to any particular price, that you will save any particular amount, or that past results (including examples displayed on our website) will be repeated. All prices we communicate to you are proposals until you and a dealership execute a binding agreement, and dealerships may change or withdraw offers at any time.
Portions of the Services — including the Ideal Ride shortlist — use artificial intelligence to generate vehicle suggestions, estimated price ranges, and related content based on the information you provide. AI-generated content is informational, may be inaccurate or outdated, and is not a promise of price or availability. We encourage you to verify any AI-generated information, and we confirm details with real dealerships before any negotiation is finalized.
By creating an account, you consent to receive transactional emails from us about your account and engagements (for example, deal updates and replies to your messages). If you provide a mobile number and enable text notifications on your dashboard, you consent to receive text messages from Maroleo about your engagements at that number. Message frequency varies; message and data rates may apply. Text messaging is optional and not a condition of purchase. You may opt out at any time by disabling the setting on your dashboard or replying STOP to any message; reply HELP for help. [ATTORNEY: confirm TCPA-compliant consent and opt-out language and any carrier-required disclosures.]
You agree not to: use the Services for any unlawful purpose; submit false information or impersonate others; interfere with or attempt to breach the security of the Services; scrape, reverse engineer, or copy the Services or their content; or use the Services to harass any person, including dealership staff. We may suspend or terminate access for violations.
The Services, including the Maroleo name, logo, website design, and content, are owned by Maroleo or its licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-transferable license to use the Services for your personal, non-commercial use. Feedback you provide may be used by us without restriction or compensation.
The Services rely on third-party providers (including payment processing by Stripe) and may link to third-party websites, including vehicle listings. We are not responsible for third-party sites, services, or content, and your use of them is governed by their own terms.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAROLEO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, MAROLEO MAKES NO WARRANTY REGARDING ANY VEHICLE, INCLUDING ITS CONDITION, HISTORY, TITLE, SAFETY, OR VALUE, AND NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) MAROLEO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, ARISING OUT OF OR RELATING TO THE SERVICES OR ANY VEHICLE TRANSACTION; AND (B) MAROLEO’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE SERVICE FEES YOU PAID TO MAROLEO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. [ATTORNEY: confirm enforceability of the cap and carve-outs by state.]
You agree to indemnify and hold harmless Maroleo and its owners, employees, and agents from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Services, information you provide, or your vehicle transaction with any third party.
[ATTORNEY: choose and complete one — (a) binding individual arbitration with class-action waiver and small-claims carve-out (specify rules/forum, e.g., AAA Consumer Rules, and required opt-out mechanics), or (b) courts of [STATE/COUNTY] as exclusive venue. Also confirm any pre-dispute notice-and-cure requirement.] These Terms are governed by the laws of the State of [ATTORNEY: STATE], without regard to conflict-of-laws principles.
You may close your account at any time. We may suspend or terminate the Services or your account for breach of these Terms or where required by law. Sections that by their nature should survive (including fees owed, disclaimers, limitation of liability, indemnification, and dispute resolution) survive termination.
We may update these Terms from time to time. Material changes will be posted on this page with a new effective date, and, for account holders, notified by email. Continued use of the Services after changes take effect constitutes acceptance. Changes do not apply retroactively to engagements already purchased.
These Terms, together with the Privacy Policy and your purchase confirmation, are the entire agreement between you and Maroleo regarding the Services. If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Maroleo LLC · [MAILING ADDRESS] · support@maroleo.com